If the installer "fails because it encountered a problem", download and run the Adobe Creative Cloud Cleaner Tool, restart the computer when the tool has done its dirty work, and run your Adobe installer package again. If the stars and planets are aligned correctly, the installer should work without a hitch. When the ZIP file has been fully downloaded, double-click on it to unzip it.You should have received an email saying that the installer ZIP file has been shared with you. Download and unzip the installer package.If you have Adobe Acrobat installed, navigate to /Applications/Adobe Acrobat DC and run Acrobat Uninstaller.Go through and run each uninstaller, leaving Adobe Creative Cloud for last.Open a Finder window and navigate to /Applications/Utilities/Adobe Installers.If this looks too intimidating, let Richard know and we can set up a time for you to drop off your computer and have Richard do it. # loop through each installed package and remove them.These are the instructions for uninstalling the Adobe CC apps you currently have installed, and then installing the new Adobe package. Write-Output "The following AAMEE Installations were found." $InstalledAAMEEPackages.DisplayName |Tee-Object -FilePath $LogFile -Append $InstalledAAMEEPackages += get-ChildItem -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall, HKLM:\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall -ea Silentlåontinue| $InstalledAAMEEPackages = Find packages created by the creative cloud packager ![]() ![]() # Uninstall Creative Cloud Packaged installs My bad, I lazily skimmed this and saw fragments of what looked like a script that I've seen circulating that does call wmic, I actually use something fairly similar for each different generation of adobe installers.
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